Delivery information
General Delivery Information
United Kingdom
We offer tracked delivery to any UK address,
Small-medium ceramics/unframed paintings - £5.99
Large ceramics - £9.99
Framed Artworks - £12.99
Europe
Since the UK has left the EU, orders will be subject to import charges and VAT. These will be charged once the package enters its destination by the courier and are not included in our prices.
Please take into account that these will need to be paid by the customer before the package can be delivered.
Europe zone A - £11 - for extra large packages or multiple products we charge a maximum of £15
Europe Zone B - £17 - for extra large packages or multiple products we charge a maximum of £22
Finland - £15 - for extra large packages or multiple products we charge a maximum of £20
Switzerland and Norway - £25 - for extra large packages or multiple products we charge a maximum of £30
USA
Small ceramic/print - £20
Medium Ceramic - £30
Large Ceramic - £40
All orders under the current de minimis of 800 USD will not incur any additional duties or taxes.
Please get in touch if you are based outside of these locations and we will be happy to look into custom shipping options.
We can deliver to any address in the above locations, please note the following:
Orders placed with standard tracked delivery will be dispatched the next working day.
We aim to despatch all Next day service orders placed before 10am GMT on the same working day, orders placed after this time will be sent the next working day
Your order should arrive in accordance to the times specified for the delivery method on checkout
Please note framed orders take up to 10-14 working days to complete before being despatched
We do not ship framed orders to any location outside of the UK
There may be instances where delivery times are delayed due to external factors including postal strikes, bad weather and closure of local services etc. In any of these cases, we will notify you at the earliest opportunity and keep you updated with any changes to your delivery time.
In relation to USA/international shipping, your order may be subject to customs charges. In the USA this corresponds to all shipments with a greater value than the current de minimis of 800 USD.
Please let us know if you have any additional questions regarding delivery at info@select-works.com.
Christmas Delivery Deadlines
Please place your order before the following dates to ensure delivery before Christmas.
USA - Order by the 1st December
Europe - Order by 8th December
UK - Order by 21st December
Please get in touch to discuss next day delivery if you’re based in London at info@select-works.com.
Returns policy
If you’re looking to return your order, we allow you to return your order within 14 days of you receiving it.
Please note the following exceptions to our returns policy:
Returned artworks must not be damaged
Returned artworks must have no visible signs of wear or use
Framed prints are non-refundable as they are made to order
To arrange a return, please complete the following steps:
Email us at info@select-works.com to arrange a return and to receive further instructions
Carefully repackage all artworks for safe transportation preferably in original packaging
Send all artworks back to us through our chosen courier as instructed
Additional information:
Once we have received your return, we will email you regarding the status of your refund
Successful returns will be refunded back to the original payment method within 5-10 working days
You will need to cover the cost of delivery for your return, this amount will then be deducted from your total refund